Privacy Policy

Effective: January 1, 2024 · Last updated: August 14, 2026

This Privacy Statement (the "Statement") describes the privacy practices of Phoenix Health Therapy LLC ("Phoenix Health Therapy," "we," or "us") in connection with our website at https://joinphoenixhealth.com (the "Website"). We may also have other privacy policies, set forth separately in writing, specific to certain categories of individuals, such as residents or citizens of certain jurisdictions.

To the extent that we collect, maintain, use, or disclose protected health information ("PHI") on behalf of or in connection with services provided to Phoenix Health Therapy or other "covered entities" under HIPAA, such information is also subject to the Notices of Privacy Practices issued by Phoenix Health Therapy or those other covered entities.

Our collection, maintenance, use, or disclosure of your health information might also be governed by other laws and regulations. We endeavor to comply with those laws and regulations, as applicable.

What Information We Collect

We collect the following types of information:

Contact information, including your name, address, email address, and telephone number.
Account login or verification information.
Demographic information, including gender and age or date of birth.
Health information, including medical history, current health condition, diagnoses, treatment, and health insurance.
Financial information, such as payment card information or other financial account information, including insurance information.
Internet or other network or device activity, such as browser type, device identifiers, IP address, and how you interact with our Website.
Location information, including geolocation when using our Website.
Electronic, audio, visual, or similar information, such as your communications with us.
Other information that identifies or can be reasonably associated with you.

How We Collect Information

We collect information in three ways: (1) when you provide it to us; (2) when we collect it automatically; and (3) when we receive it from other sources.

Information you provide to us

You provide information when you register for an account, use our Website, communicate with us, or otherwise submit your information.

Information we collect automatically

Cookies and similar technologies: Cookies allow us to collect browser type, time spent on the Website, pages visited, and language preferences. You can decline analytics cookies using the notice shown on your first visit, change that choice at any time through the Analytics preferences link in our footer, or decline cookies in your browser settings.
Analytics: We use Google Analytics to understand which pages visitors find useful. Analytics requests are routed through our own domain. We have turned off Google Signals, and we do not collect city-level location, precise device model, or browser version.
Session recording: We do not use session recording or session replay software on this Website.
Advertising measurement: We use a small number of advertising measurement tools to understand whether our advertising works. These receive the name of an action you took, such as starting a booking, together with advertising cookies those platforms set in your browser. We do not send them your name, email address, telephone number, postal code, or the address of the page you were viewing, and we do not permit our data to be used for advertising personalisation or audience building. The Google Consent Mode signals that authorise sending visitor data to Google for advertising purposes are set to denied for every visitor and cannot be enabled by accepting the notice. Which measurement tools we use may change over time; the limits described here will not change without an update to this Statement.
Do Not Track requests: Because there is no common agreement on how to interpret DNT signals, we may not take action in response to them. Use the Analytics preferences link instead.
Location information: We may collect device location information, including precise geolocation. You may adjust your device location settings at any time.
Purchase information and history: We may collect information about your transactions with us.

Information from other sources

We may collect information from business partners and service providers with whom we work.

Third Parties That Receive Website Data

We describe these by what they receive rather than only by name, because the providers we use change over time while the limits on what they are given do not. Where we name a provider it is an example of who is in that category today, not a closed list.

Hosting, security, and performance: the infrastructure that serves this Website sees the requests your browser makes to it, including your IP address. We use Cloudflare.
Website analytics: page addresses, referring page, and an analytics identifier, used to measure how the Website is used. Routed through our own domain, and switched off if you decline analytics. We use Google Analytics.
Booking and scheduling: therapy and consultation appointments are booked on scheduling software we operate ourselves, so what you enter into those forms comes directly to us and is not passed to a booking provider. Breely, which previously received everything entered into a booking form, is no longer part of that path and remains in use only for professional networking and event registration.
Advertising measurement: when you take one of a small number of specific actions, such as clicking a link or starting a booking, an advertising platform receives the name of that action together with advertising cookies it has set in your browser, so we can tell whether advertising we have paid for led to it. These platforms currently include Meta and Microsoft Advertising, and may change.
They do not receive your name, email address, telephone number, postal code, or the address of the page you were viewing. That limit applies to every advertising platform we use, including any we add later, and we will not change it without updating this Statement.

We do not sell your information, and we do not share it with advertising platforms for personalised advertising or audience building.

How We Use the Information

Provide services available through the Website, including scheduling, billing, and payment processing.
Maintain, protect, and improve our Website or other products or services.
Develop new applications or other products or services.
Promote our Website or other products or services.
Communicate and manage our relationship with you.
Address legal issues, including compliance with laws and regulatory requirements.

How We Share the Information

We will not sell your information to data brokers or other third parties for money. We may, however, share your information as follows:

Parent companies, affiliates, and subsidiaries — for purposes such as improving or promoting our products or services.
Service providers, vendors, and other business partners — to provide, improve, or develop our Website or services (e.g., website hosting, data analysis, payment processing).
Legal reasons — when we have a good faith belief that disclosure is necessary to comply with law, respond to legal claims, or protect safety.
Business transfers — in connection with any reorganization, merger, sale, or other disposition of our business.
Otherwise with your consent.
Anonymized or aggregated information — which will not identify you individually.

How You Can Manage Your Information

If you need to make changes or updates to your personal information, you can speak with your provider or contact us at support@joinphoenixhealth.com.

Data Security

We maintain technical and organizational security measures designed to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. Unfortunately, no data transmission or storage system is 100% secure.

We store the majority of your PHI in our Electronic Health Record (EHR) system powered by SimplePractice, which implements multiple layers of bank-level encryption and has been certified through HITRUST for HIPAA compliance. Learn more about SimplePractice security →

Phoenix Health Therapy has signed a Business Associates Agreement (BAA) with the vendors that power both our EHR and Operations Management System to ensure they appropriately safeguard the PHI they receive.

Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or allowed by law.

Links to Other Sites

Our Website may contain links to third-party sites and plug-ins not operated by us. We strongly advise you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for their content or practices.

Children's Privacy

Our Website is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted.

Consumer Health Data

Because this website is about perinatal mental health, the pages you read can suggest something about how you are feeling. We treat that as health-related information, and it is covered by a separate notice. If you are in Washington or Nevada, that notice also describes the choice you make before any of it is collected. See our Consumer Health Data Privacy Notice.

Contact Us

If you have any questions or comments about this Statement or would like to request a paper copy, contact us at privacy@joinphoenixhealth.com.